PERTANIKA JOURNAL OF SCIENCE AND TECHNOLOGY

Studies have worked out measures to curb the poor performance problems. However, it is hard to investigate the actual reasons because of the diverse construction culture of different countries. This research aims to develop a framework for mitigating the problems triggering the poor performance via a novel classification. An empirical analysis of mean and relative importance index (RII) was performed in SPSS of collected data from 56 public projects in Malaysia from 2003 to 2014. Qualitative and quantitative data was analysed from Audit General’s Reports, interviews, a pilot survey, and a full-scale experts’ survey. Findings from research investigated that the most influential factors affecting poor performance are not genuinely linked with those investigated from Audit General’s Report except a few. Furthermore, the study findings conclude that related financial problems and construction stage from project life cycle contribute to poor performance. The potential mitigation measures are worked out and validated via focused group discussions with experts. Finally, a framework was developed that emphasised Competent, Commitment, Communication, Comfort and Collaboration (5Cs) to mitigate the poor performance issues. The study is limited to identifying factors contributing to poor performance; however, relevant responsible stakeholders should also need to be identified in the future.

• Ahzahar, N., Karim, N. A., Hassan, S. H., & Eman, J. (2011). A study of contribution factors to building failures and defects in construction industry. Procedia Engineering, 20, 249-255. https://doi.org/10.1016/j.proeng.2011.11.162

• Akhund, M. A., Khoso, A. R., Khan, J. S., Imad, H. U., & Memon, K. M. (2019). Prompting cost overrun factors during PCP in construction projects. Indian Journal of Science and Technology, 12(4), 1-7. https://doi.org/10.17485/ijst/2019/v12i4/140936

• Akhund, M. A., Khoso, A. R., Memon, U., & Khahro, S. H. (2017). Time overrun in construction projects of developing countries. Imperial Journal of Interdisciplinary Research (IJIR), 3(4), 1-6.

• Akhund, M. A., Imad, H. U., Memon, N. A., Siddiqui, F. H., Khoso, A. R., & Panhwar, A. A. (2018). Contributing factors of time overrun in public sector construction projects. Engineering, Technology & Applied Science Research, 8(5), 3369-3372.

• Alaloul, W. S., Liew, M. S., Zawawi, N. A. W., Mohammed, B. S., Adamu, M., & Musharat, M. A. (2020). Structural equation modelling of construction project performance based on coordination factors. Cogent Engineering, 7(1), 1-20. https://doi.org/10.1080/23311916.2020.1726069

• Alubaid, F. A. R. S., Alhadeethi, R. H. F., & Alnajjar, A. J. (2018). Evaluating the quality control related factors to engineering defects in construction projects in Jordan. International Journal of Civil Engineering and Technology, 9(6), 923-937.

• Bajjou, M. S., & Chafi, A. (2020). Empirical study of schedule delay in Moroccan construction projects. International Journal of Construction Management, 20(7), 783-800. https://doi.org/10.1080/15623599.2018.1484859

• Callistus, T., Felix, A. L., Ernest, K., Stephen, B., & Andrew, A. C. (2014). Factors Affecting Quality Performance of Construction Firms in Ghana: Evidence from Small-Scale Contractors. Civil and Environmental Research, IISTE, 6, 18-23.

• Doloi, H., Sawhney, A., Iyer, K. C., & Rentala, S. (2012). Analysing factors affecting delays in Indian construction projects. International Journal of Project Management, 30(4), 479-489. https://doi.org/10.1016/j.ijproman.2011.10.004

• Enshassi, A., Mohamed, S., & Abushaban, S. (2009). Factors affecting the performance of construction projects in the Gaza strip. Journal of Civil Engineering and Management, 15(3), 269-280. https://doi.org/10.3846/1392-3730.2009.15.269-280

• Faridi, A. S., & El‐Sayegh, S. M. (2006). Significant factors causing delay in the UAE construction industry. Construction Management and Economics, 24(11), 1167-1176. https://doi.org/10.1080/01446190600827033

• Gadisa, B., & Zhou, H. (2020). Exploring influential factors leading to the poor performance of public construction project in Ethiopia using structural equation modelling. Engineering, Construction and Architectural Management, 28(6), 1683-1712. https://doi.org/10.1108/ECAM-12-2019-0689

• Gamil, Y., & Rahman, I. A. (2020). Assessment of critical factors contributing to construction failure in Yemen. International Journal of Construction Management, 20(5), 429-436. https://doi.org/10.1080/15623599.2018.1484866

• Girma, S. E., Shahid, T. S. Z., & Neeraj, J. K. (2017). Critical factors affecting schedule performance: A case of Ethiopian public construction projects - engineers’ perspective. Engineering, Construction and Architectural Management, 24(5), 757-773. https://doi.org/10.1108/ECAM-03-2016-0062

• Gunnoe, J., Kashiwagi, D. T., & Kashiwagi, J. (2016). Job order contracting performance and industry analysis. IOSR Journal of Business and Management, 18(09), 103-115. https://doi.org/10.9790/487x-180902103115

• Hill, R. (1998). What sample size is “enough” in internet survey research? Interpersonal Computing and Technology: An Electronic Journal for the 21st Century, 6(3-4), 1-12.

• Hooi, L. W., & Ngui, K. S. (2014). Enhancing organizational performance of Malaysian SMEs. International Journal of Manpower, 35(7), 973-995. https://doi.org/http://dx.doi.org/10.1108/IJM-04-2012-0059

• Jaffar, N., Tharim, A. H. A., & Shuib, M. N. (2011). Factors of conflict in construction industry: A literature review. Procedia Engineering, 20, 193-202. https://doi.org/10.1016/j.proeng.2011.11.156

• Jarkas, A. M., & Bitar, C. G. (2012). Factors affecting construction labor productivity in Kuwait. Journal of Construction Engineering and Management, 138(7), 811-820. https://doi.org/10.1061/(asce)co.1943-7862.0000501

• Kang, Y., O’Brien, W. J., Thomas, S., & Chapman, R. E. (2008). Impact of information technologies on performance: Cross study comparison. Journal of Construction Engineering and Management, 134(11), 852-863. https://doi.org/10.1061/(asce)0733-9364(2008)134:11(852)

• Khoda, A., Lou, B., Parvishi, A., & Sarami, R. (2016). Fuzzy analysis of construction cost of quality in Iran focused on building materials quality. IIOAB Journal, 7(Suppl 4), 367-373.

• Khoso, A. R., & Yusof, A. M. (2020). Extended review on contractor selection in construction projects. Canadian Journal of Civil Engineering, 47(7), 771-789. https://doi.org/10.1139/cjce-2019-0258

• Khoso, A. R., Yusof, A. M., Chai, C., & Laghari, M. A. (2021a). Robust contractor evaluation criteria classification for modern technology public construction projects. Journal of Public Procurement, 21(1), 53-74. https://doi.org/10.1108/JOPP-06-2020-0053

• Khoso, A. R., Yusof, M. A., Leghari, M. A., Siddiqui, F., & Sohu, S. (2021b). Public tendering practices, issues and directions - A case of Pakistan construction sector. Pertanika Journal of Science and Technology, 29(1), 123-147. https://doi.org/10.47836/pjst.29.1.07

• Le, N. (2020). Vietnam construction industry performance issues and potential solutions. Journal for the Advancement of Performance Information and Value, 9(2), 7-20. https://doi.org/10.37265/japiv.v9i2.27

• Li, Y. Y., Chen, P. H., Chew, D. A. S., Teo, C. C., & Ding, R. G. (2011). Critical project management factors of aec firms for delivering green building projects in Singapore. Journal of Construction Engineering and Management, 137(12), 1153-1163. https://doi.org/10.1061/(asce)co.1943-7862.0000370

• Ling, F. Y., Ibbs, C. W., & Hoo, W. Y. (2006). Determinants of international architectural, engineering, and construction firms’ project success in China. Journal of Construction Engineering and Management, 132(2), 206-214. https://doi.org/10.1061/(asce)0733-9364(2006)132:2(206)

• Lopes, J. P., Oliveira, R. A., & Abreu, M. I. (2011, June 20-23). The construction industry and the challenges of the millennium development goals. In Management and Innovation for a Sustainable Built Environment (pp. 1-14). Amsterdam, The Netherlands.

• McDermot, E., Agdas, D., Díaz, C. R. R., Rose, T., & Forcael, E. (2020). Improving performance of infrastructure projects in developing countries: An ecuadorian case study. International Journal of Construction Management, 0(0), 1-15. https://doi.org/10.1080/15623599.2020.1797985

• Mellado, F., & Lou, E. C. W. (2020). Building information modelling, lean and sustainability: An integration framework to promote performance improvements in the construction industry. Sustainable Cities and Society, 61(May), Article 102355. https://doi.org/10.1016/j.scs.2020.102355

• Memon, A. H., Rahman, I. A., Abdullah, M. R., Asmi, A., & Azis, A. (2014). Factors affecting construction cost performance in project management projects: Case of MARA large projects. International Journal of Civil Engineering and Built Environment, 1(1), 2289-6317.

• National Audit Department. (2009). Synopsis on the audit of the federal government’s financial statement, financial management and activities of federal ministries/departments and management of government companies 2009. Auditor General’s Report Federal 2009. National Audit Department Malaysia.

• Niazi, G. A., & Painting, N. (2017). Significant factors causing cost overruns in the construction industry in Afghanistan. Procedia Engineering, 182, 510-517. https://doi.org/10.1016/j.proeng.2017.03.145

• Othman, A., & Ismail, S. (2014). Delay in government project delivery in Kedah, Malaysia. Recent Advances in Civil Engineering and Mechanics, 248-254.

• Puspasari, T. R. (2005). Factors causing the poor performance of construction project (Unpublished Master project Report). Universiti Teknologi Malaysia, Malaysia.

• Rahman, I. A., Memon, A. H., Tarmizi, A., & Karim, A. (2013). Significant factors causing cost overruns in large construction projects in Malaysia. Journal of Applied Sciences, 13(2), 286-293. https://doi.org/10.3923ljas.2013.286.293

• Rogers, E. M. (2003). The innovation-decision process. In Diffusion of innovations (5th Ed., pp. 168-218). Free Press.

• Sambasivan, M., & Soon, Y. W. (2007). Causes and effects of delays in Malaysian construction industry. International Journal of Project Management, 25(5), 517-526. https://doi.org/10.1016/j.ijproman.2006.11.007

• Shehu, Z., Endut, I. R., & Akintoye, A. (2014). Factors contributing to project time and hence cost overrun in the Malaysian construction industry. Journal of Financial Management of Property and Construction, 19(1), 55-75. https://doi.org/10.1108/JFMPC-04-2013-0009

• Shiferaw, A. T., & Klakegg, O. J. (2013). Project evaluation: Accomplishments, shortfalls, and lessons learned in housing development projects in Ethiopia. Journal of Management in Engineering, 29(3), 289-301. https://doi.org/10.1061/(asce)me.1943-5479.0000138

• Soewin, E., & Chinda, T. (2018). Factors affecting construction performance: Exploratory factor analysis. In IOP Conference Series: Earth and Environmental Science (Vol. 140, No. 1, p. 012102). IOP Publishing. https://doi.org/10.1088/1755-1315/140/1/012102

• Sweis, G. J. (2013). Factors affecting time overruns in public construction projects: The case of Jordan. International Journal of Business and Management, 8(23), 120-129. https://doi.org/10.5539/ijbm.v8n23p120

• Takim, R. (2009). The management of stakeholders’ needs and expectations in the development of construction project in Malaysia. Modern Applied Science, 3(5), 167-175.

• Unegbu, H. C. O., Yawas, D. S., & Dan-asabe, B. (in press). An investigation of the relationship between project performance measures and project management practices of construction projects for the construction industry in Nigeria. Journal of King Saud University - Engineering Sciences. https://doi.org/10.1016/j.jksues.2020.10.001

• Yue, C. K. (2018). Major construction delay factors in Portugal, the UK, and the US. Practice Periodical on Structural Design and Construction, 23(4), Article 04018024. https://doi.org/10.1061/(asce)sc.1943-5576.0000389

• Yeung, J. F., Chan, A. P., & Chan, D. W. (2009). Developing a performance index for relationship-based construction projects in Australia: Delphi study. Journal of Management in Engineering, 25(2), 59-68. https://doi.org/10.1061/(ASCE)0742-597X(2009)25:2(59)