PERTANIKA JOURNAL OF SOCIAL SCIENCES AND HUMANITIES

In this study, the researchers used a mixed method employing both quantitative and qualitative approaches to investigate the level of Tourism students' oral presentation anxiety and to determine their feelings when doing oral presentations. The participants in this study were 45 Thai EFL Tourism students from the Faculty of Business Administration who enrolled in the course, English for Tour Guides I. McCrosky's (1970) PRSA quantitative surveys were used to determine the level of Tourism students' oral communication anxiety. The qualitative focus group interview was conducted to better understand their feelings when doing oral presentations. The quantitative data obtained were analyzed using SPSS 20.0 and presented in the form of descriptive statistics with percentages. The qualitative focus group interview was analyzed using content analysis to better understand their feelings while delivering oral presentations as a tour guide and to determine ways to reduce their anxiety. The results from the PRSA showed that Thai EFL students experience moderately high levels of anxiety in delivering oral presentations. The results from PRCA also revealed that the majority of Thai EFL students have high Oral Communication Apprehension (OCA) levels in all communication contexts. The results from the focus group interview revealed that most Thai EFL students have a high level of anxiety in their oral presentations. These students were very excited that caused them to forget the content. They were afraid of delivering oral presentations because of inadequate preparation for the speaking task.