e-ISSN 2231-8542
ISSN 1511-3701
Hutami, R. F. and Yusrina
Pertanika Journal of Tropical Agricultural Science, Volume 24, Issue S, July 2016
Keywords: Quality management sytem, ISO 9001:2008, innovation, product realisation
Published on: 25 Nov 2016
PT XYZ, although the largest telecommunication services provider in Indonesia still focusses on improving their performance and existence, not only through excellent quality, but also by controlling their workflow process in making product realisations or innovations. This research aims to evaluate several processes of product realisation. Using descriptive analysis, data gathering is divided into two phases: the quantitative and qualitative phase. the research shows that PT XYZ, through its R&D Unit, has carried out every process in product realisation in accordance with ISO 9001:2008. However, the findings show that continuous improvement and innovation in several areas are still needed. Better documentation at every stage in design and development is needed to enable better control and evaluation of the product realisation process..
ISSN 1511-3701
e-ISSN 2231-8542