PERTANIKA JOURNAL OF TROPICAL AGRICULTURAL SCIENCE

This paper argues that proper construction of condolence messages can help to mitigate misunderstandings and prevent good intentions from being misinterpreted. It also aims to illustrate how Malaysian SMS condolences are composed, i.e. what semantic functions do they fall under. Data comprised 36 authentic condolences written in English via SMS by local friends to a local Chinese female recipient. These were then analysed for the core messages and the semantic functions they fall under. The theory of framing was used as the construct to enable the recipient to reframe her mind as she recalled her feelings when she received those condolence messages. The intention was to distinguish the least and most preferred functions. Analysis suggests that Malaysian SMS condolences are composed of eight semantic functions. Those which expressed concerns via directives and wishful thinking were least preferred whilst those which eulogised the deceased and expressed uncertainty were most preferred. This finding implies that the art of writing a condolence may be an essential skill that needs to be honed as even good intentions may be misunderstood.