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The Effect of Marketing Mix toward Brand Equity at Higher Education Institutions: A Case Study in BINUS Online Learning Jakarta

Hartiwi Prabowo and Teguh Sriwidadi

Pertanika Journal of Tropical Agricultural Science, Volume 27, Issue 3, September 2019

Keywords: Brand Equity (Brand Image, Brand Loyalty, Perceived Quality), Marketing Mix (7Ps)

Published on: 13 September 2019

The research aimed to determine the application of e-learning at Higher Education Institutions (HEIs) in response to the analysis of the marketing mix elements, notably product, price, promotion, location, learning processes, people, and physical evidence. At the same time, it was necessary to determine the brand equity elements (brand loyalty, brand image, and perceived quality) and the effect of the marketing mix on brand equity in higher education that implement e-learning, particularly in BINUS Online Learning Jakarta. In order to address the notion, a quantitative approach based on Associative Descriptive Method was adopted. The data collection involved questionnaire instrument to 116 college students of BINUS Online Learning as the target population by undertaking simple random sampling. On that basis, data analysis, using Partial Least Square (PLS), explored SEM-analysis techniques. Evidence derived from the study showed that elements of people, process, and product typified powerful elements of the marketing mix variable. The elements of brand loyalty and perceived quality configured the variable of brand equity. Accordingly, the study highlighted a strong, positive and significant effect of the marketing mix on brand equity.

ISSN 1511-3701

e-ISSN 2231-8542

Article ID

JSSH(S)-0951-20

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